Frequently Asked Questions

Frequently Asked Questions

The VuVatech company was founded in 2014 in Sarasota, FL. Our products have always been made in Florida.

US Patent 9,687,274

Please consult with a medical professional before beginning any type of treatment sexual wellness routine. Here are the frequently asked questions.

VuVa International Distributors

How do I know what size I need? Click here for our help page. 

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What will my order be shipped in? Is Shipping Discreet?

Your order will be shipped in a plain white or brown box depending on your order with a fictitious business name. VuVa will not be on the box anywhere. There will be a secret business name as the return address. For international orders we have to put "pelvic stretchers" on the customs form, it is very small and no one has ever noticed it. 

Will I be charged import taxes?

If you get charged an import duty tax from customs, this is something you would be responsible for. If item is refused at customs by purchaser, only product cost will be refunded when we receive package back. No shipping charged will be refunded. This is normal when importing goods to another country. 

Are VuVa Products BPA free? 

Yes, they are made with a medical grade BPA free plastic. MSDS sheets available on request. 

Can I use coconut oil instead of lubricant?

We have many customers that use coconut oil with their products. Please ask your doctor if this is okay to use for your body. 

How long will VuVa Neodymium Magnets last?

Neodymium Magnets will keep their strength for over 10 years. 

Is there a warranty on VuVa Products?

We have a Lifetime Warranty on our products on Manufacture defects. Please email us at info@vuvatech.com

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Which lubricant should I use?

VuVa has enclosed a paraben and glycerin free lubricant. You may use any personal water-based lubricant you prefer. DO NOT use Vaseline or any petroleum jelly product. 

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How can I clean my sets?

For hygiene and safety matters, it is important to clean the products after each session. Wash products with warm water and mild soap. Let products air dry before storage. 

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What are VuVa™ products made of?

VuVa products are made of FDA approved, medical device grade Polypropylene plastic.  They are non-toxic, latex-free and waterproof. They are not silicone. The material needs to be sturdy and thin for magnetic field to pass through with ease for maximum depth penetration into body. 

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Where are Vuva™ products manufactured?

Our Products are manufactured in the United States, at a facility in Ocala, Florida. 

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Are they covered by my medical insurance?

Reimbursement may be available for purchases, please contact your insurance provider. In most cases, they are not. VuVa offers many affordable options to allow customers to start your sexual wellness routine.

You can use your HSA/FSA card when checking out. Please visit the HSA page for form if needed. 

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Do you ship internationally?

Yes we do. VuVa offers DHL and Economy for international shipments. Please put your address information in on the shipping page to check rates. DHL is very fast, but the Economy is much cheaper. Economy takes longer. 

Returns