Frequently Asked Questions


Frequently Asked Questions

The VuVatech company was founded in 2014 in Sarasota, FL. Our dilators have always been made in Sarasota, FL.  

US Patent 9,687,274

FDA Manufacturing Facility Registration Number:
Octex Holdings #3003312230


Please consult with a medical professional before beginning any type of treatment or vaginal health therapy. Here are the frequently asked questions.


VuVa Dilator International Distributors



I have vaginal atrophy due to menopause, what do I need to know? Click here

How do I know what size dilators I need? Click here for our help page. 


What will my dilators be shipped in? Is Shipping Discreet?

Your dilators will be shipped in a plain white or brown box depending on your order with a fictitious business name. VuVa will not be on the box anywhere. There will be a secret business name as the return address. For international orders we have to put "pelvic stretchers" on the customs form, it is very small and no one has ever noticed it. 


Will I be charged import taxes?

If you get charged an import duty tax from customs, this is something you would be responsible for. If item is refused at customs by purchaser, only product cost will be refunded when we receive package back. No shipping charged will be refunded. This is normal when importing goods to another country. 


Will Magnetic Vaginal Dilators help me with my condition?

Here at VuVatech, we never promise our dilators will help everyone because different treatments work differently on people as you are aware of. What we can tell you is that we have helped hundreds of thousands of women and have had no complaints or harmful side effects reported. We encourage you to read our great reviews of customers who have significantly reduced their penetration pain due to VuVa Vaginal Dilators. 


Do Magnetic Vaginal Dilators work better than the Non-Magnetic Vaginal Dilators? 

In a small double blind placebo clinical trial conducted through Sarasota Memorial Hospital IRB, Magnetic Vaginal Dilators were clinically proven to be more effective than Non-Magnetic dilators. You can read more on our Clinical Trial page. 

For a copy of the study, please email


Why do the Magnetic Dilators cost more?

Our VuVa Magnetic Dilators contain Neodymium Magnets that are very costly. A Neodymium Magnet is a widely used type of rare-earth magnet used in medical applications, it is made from an alloy of neodymium, iron and boron to form the Nd2Fe14B tetragonal crystalline structure which is the fundamental base of the magnet. These magnets are positioned by hand in a beneficial patented pattern with the north side facing outward for maximum depth penetration. Our patented Full Set of Magnetic Dilators have over sixty strategically placed Neodymium Magnets. 


Can I see the Magnets in the Dilators? Why are dilators so light?

Yes, if you hold a light up to the pink dilators (touch the plastic with light)  such as a flashlight or camera phone you can see the magnets. The grey dilators are harder to see through. If you tap larger dilator on a table top or counter you will hear magnets tap against the plastic. We use an extremely light medical grade plastic and a lightweight sleeve to attach magnets to. You don't need a heavy dilator to pull down on specific muscles, you need even distribution of weight. 


Are VuVa Dilators BPA free? 

Yes, they are made with a medical grade BPA free plastic. MSDS sheets available on request. 


Can I use coconut oil instead of lubricant with my dilators?

We have many customers that use coconut oil with their dilators. Please ask your doctor if this is okay to use for your body. 


Are VuVa Vaginal Dilators safe?

No known adverse side effects were reported in our clinical trial. VuVa Vaginal Dilator therapy will be uncomfortable at first, but it is safe as long as you follow directions. Please consult with a doctor prior to starting any type of pelvic therapy and make sure you have your annual gynecological exam. 


How long will VuVa Neodymium Dilators last?

Neodymium Magnets will keep their strength for over 10 years. 


Is there a warranty on VuVa Products?

We have a Lifetime Warranty on our products on Manufacture defects. Please email us at


How do I use my dilators?

Please read our Directions for use. If you have any questions about usage, please consult your physician or pelvic pain specialist. 


How do I know what sizes of dilators I need?

We recommended you start out with a size that you can insert with ease to get the feel of magnetic dilator therapy and to help with the fear of penetration if present. We do have single dilators available, but recommend a Combo Set or Full Set so you have the necessary sizes to achieve desired results. We recommend asking your health care professional about the correct sizes you may need if you have any questions.


Which lubricant should I use with my dilators?

VuVa has enclosed a paraben and glycerin free lubricant. You may use any personal water-based lubricant you prefer. DO NOT use Vaseline or any petroleum jelly product. 


Is it painful using the dilators as part of my treatment ?

Please consult your physician before dilator treatment. Depending on condition, inserting vaginal dilators can be uncomfortable. You may feel some tightness and/or tingling when inserting a new vaginal dilator. Do not worry because this discomfort should gradually disappear, once the pelvic floor muscles relax.


How much will I need to use my dilator when I reach my desired size?

Everyone is different. You need to be having intercourse or dilating to keep the muscles from atrophying as you get older. If you are having intercourse without pain more frequently, you might not need to dilate as much, or at all. Your body will let you know if you need to continue, and how much you need. Some have more severe atrophy than others, so let your body guide you. 
If you have Vaginismus/Vulvodynia nerve pain or tightness, you might have to use it every time before intercourse, but some others may not need to use it at all once the pain subsides. Everyone has different nerve pain pathways and triggers that cause good and bad days. Let your body tell you how much you need to dilate for your maintenance program. 


How can I clean my dilators?

For hygiene and safety matters, it is important to clean the dilators after each session. Wash dilators with warm water and mild soap. Let dilators air dry before storage. 


What are VuVa™ dilators made of?

VuVa Magnetic and Smooth Dilators are made of FDA approved, medical device grade polycarbonate. They are non-toxic, latex-free and waterproof. They are not silicone. The material needs to be sturdy and thin for magnetic field to pass through with ease for maximum depth penetration into body. 


Where are Vuva™ dilators manufactured?

Our Magnetic Dilators are manufactured in the United States, at a facility in Sarasota, Florida. 


Are dilators covered by my medical insurance?

Reimbursement may be available for dilator purchases, please contact your insurance provider. In most cases, they are not. VuVa offers many affordable options to allow customers to start dilator therapy. 

You can use your HSA/FSA card when checking out. Please visit the HSA page for form if needed. 


Do you ship internationally?

Yes we do. VuVa offers DHL and Economy for international shipments. Please put your address information in on the shipping page to check rates. DHL is very fast, but the Economy is much cheaper. Economy takes longer. 



Can I return my dilators if I decide not to use them?

30 Day VuVatech Return Policy:

VuVatech offers returns within 30 days of purchase if product safety bag has not been opened. Do not send us open dilators for our safety. We will send them back. 

Please visit our Return Instructions


US Patent 9,687,274

FDA Manufacturing Facility Registration Number:
Octex Holdings #3003312230